Privacy policy
🖤 UNPOUCHED — PRIVACY POLICY
Last updated: 27/04/2026
Unpouched ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase from us, or interact with our platform.
1. Who We Are
Unpouched is a UK-based fashion and lifestyle magazine and platform supporting people living with an ostomy.
If you have any questions about this policy, you can contact us at:
📧 unpouched@gmail.com
2. Information We Collect
We may collect and process the following data:
Information You Provide
- Name
- Email address
- Phone number
- Billing and shipping address
- Information submitted through contact forms
- Story submissions, testimonials, images, or other content
Automatically Collected Information
- IP address
- Device and browser type
- Pages visited and time spent on site
- Cookies and tracking data
Transaction Information
- Payment details (processed securely by third-party providers such as Shopify Payments or PayPal)
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Respond to enquiries and communications
- Provide customer support
- Improve our website and user experience
- Send marketing communications (only if you opt in)
- Manage advertising, collaborations, and media enquiries
- Review and manage story submissions and editorial content
4. Sharing Your Information
We do not sell your personal data.
We may share your data with trusted third parties where necessary, including:
- Payment processors
- Shipping and delivery providers
- Website hosting (Shopify)
- Email and marketing platforms
- Analytics providers
These third parties only process your data to perform services on our behalf.
5. UK Users & Data Protection
Unpouched is based in the United Kingdom and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you are based in the UK, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
To exercise these rights, contact us at:
📧 unpouched@gmail.com
6. International Users, Submissions & Editorial Content
Unpouched also operates as a global platform and may feature contributors, brands, and individuals outside the United Kingdom.
By using our website or submitting content, you acknowledge that your information may be processed and stored in the United Kingdom or other countries where our service providers operate.
If you submit a story, testimonial, image, or other personal content:
- You do so voluntarily
- You grant us permission to review, edit, and consider your submission for publication
- Your submission may include personal or sensitive information, including health-related experiences
- We will handle all submissions with care and respect
Where content is identifiable, we will aim to obtain clear consent before publication. Submission does not guarantee publication.
If you wish to withdraw your submission or request removal of content, contact:
📧 unpouched@gmail.com
7. Cookies
We use cookies to improve your browsing experience and understand how visitors use our website.
You can manage or disable cookies through your browser settings.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
9. Data Security
We take reasonable steps to protect your personal data, including secure systems and trusted third-party providers.
However, no online platform can guarantee complete security.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy policies or practices.
11. Children’s Privacy
Our website is not intended for individuals under 16, and we do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
13. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact: