Terms of service
🖤 UNPOUCHED — TERMS OF SERVICE
Last updated: 27/04/2026
By accessing or using the Unpouched website, you agree to be bound by these Terms of Service. If you do not agree, you should not use this website.
1. Overview
Unpouched is a UK-based fashion, lifestyle, and media platform supporting people living with an ostomy. These Terms apply to all users of the site, including customers, visitors, contributors, and partners.
2. Use of Website
You agree to use this website only for lawful purposes. You must not:
- Use the site in any way that may cause harm or disruption
- Attempt to gain unauthorised access to any part of the website
- Copy, reproduce, or exploit content without permission
3. Products & Orders
All purchases made through our store are subject to availability.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities
- Change product descriptions or pricing at any time
Prices are listed in GBP (£) unless otherwise stated.
4. Payments
Payments are processed securely via third-party providers (e.g. Shopify Payments, PayPal).
We do not store your payment details.
5. Shipping & Delivery
Delivery times are estimates and may vary.
Unpouched is not responsible for delays caused by couriers or external factors.
6. Returns & Refunds
Please refer to our Refund Policy for full details on returns and exchanges.
7. Intellectual Property
All content on this website — including text, images, branding, and design — is the property of Unpouched unless otherwise stated.
You may not use, reproduce, or distribute any content without written permission.
8. Editorial Content & Stories
Unpouched publishes real stories, experiences, and perspectives.
Content is intended for awareness, storytelling, and informational purposes only and should not be considered medical, legal, or professional advice.
We are not responsible for how content is interpreted or used.
9. Submissions & Contributions
If you submit content (including stories, images, or testimonials):
- You confirm that the content is your own or that you have permission to share it
- You grant Unpouched the right to review, edit, and potentially publish your submission
- Submission does not guarantee publication
We aim to seek clear consent before publishing identifiable content.
10. Advertising & Collaborations
Unpouched works with brands aligned with our values.
We reserve the right to:
- Accept or decline advertising requests
- Edit or position content in line with our editorial direction
All collaborations are subject to separate agreements where applicable.
11. Third-Party Links
This website may include links to third-party websites.
We are not responsible for their content, policies, or practices.
12. Limitation of Liability
To the fullest extent permitted by law, Unpouched shall not be liable for:
- Any indirect or consequential loss
- Loss of data, income, or business
- Issues arising from use of this website or its content
13. Changes to Terms
We reserve the right to update these Terms at any time.
Changes will be effective immediately upon posting.
14. Governing Law
These Terms are governed by the laws of England and Wales.
15. Contact
For any questions regarding these Terms, contact: