Refund policy
🖤 UNPOUCHED — RETURN & REFUND POLICY
Last updated: 27/04/2026
1. Overview
Due to the nature of our products, we operate a strict returns policy.
We do not offer refunds or returns on merchandise or printed products unless they arrive damaged, faulty, or unfit for use.
By placing an order with UNPOUCHED, you agree to this policy.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- All printed magazine issues
- All merchandise and apparel
- Limited edition or drop-based products
- Sale or promotional items
We do not accept returns for change of mind, incorrect sizing, or personal preference.
3. Damaged or Faulty Items
If your order arrives damaged, defective, or unusable, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Clear photos of the issue
- A short description of the problem
Once reviewed, we may offer:
- A replacement item
- A partial or full refund (where appropriate)
- Store credit
4. Refunds (If Approved)
If a refund is approved:
- It will be processed back to your original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping costs are non-refundable unless the item is faulty
5. Exchanges
We do not offer direct exchanges.
If an item is faulty or damaged, it will be handled as a refund or replacement case depending on availability.
6. Incorrect or Incomplete Orders
If you believe there has been an issue with your order (missing item, incorrect product), please contact us within 7 days of delivery.
We will always aim to resolve issues fairly and quickly.
7. Customer Responsibility
Please ensure all order details (including shipping address and product selection) are correct before completing your purchase.
We are not responsible for errors made at checkout.
8. Contact
For all refund and returns enquiries, please contact: