Shipping policy
🖤 UNPOUCHED — SHIPPING POLICY
Last updated: 27/04/2026
1. Shipping Overview
UNPOUCHED currently ships physical products including merchandise and printed materials.
We aim to process and dispatch all orders as quickly as possible while maintaining quality and care.
2. Processing Times
- Orders are typically processed within 2–5 working days
- During product launches, drops, or busy periods, processing may take slightly longer
- You will be notified if there are any significant delays
3. Shipping Rates & Delivery Times (UK)
For UK orders:
- Standard Delivery: 2–5 working days after dispatch
- Tracked Delivery (if selected): 1–3 working days after dispatch
Shipping costs are calculated at checkout unless otherwise stated.
4. International Shipping
UNPOUCHED may offer international shipping depending on product availability.
- Delivery times vary by country (typically 7–21 working days)
- Customs fees, import duties, or taxes may apply depending on your location
- These charges are the responsibility of the customer
We are not responsible for delays caused by customs or international carriers.
5. Order Tracking
If tracking is available for your order, you will receive a tracking number via email once your order has been dispatched.
6. Lost or Delayed Orders
Once an order has been shipped, responsibility for delivery lies with the postal carrier.
However, if your order has not arrived within a reasonable timeframe, please contact us at:
📧 unpouched@gmail.com
We will do our best to assist where possible.
7. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders lost or delayed due to incorrect or incomplete address details.
If you notice an error, contact us immediately.
8. Pre-Orders & Drops
Some items may be sold as pre-orders or limited drops.
- Estimated dispatch dates will be clearly stated on the product page
- These dates are estimates and may be subject to change
We will always aim to communicate updates clearly.
9. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of delivery with:
- Your order number
- Photos of the issue
We will assess and resolve the issue as quickly as possible.
10. Contact
For all shipping enquiries, contact: